Helping our customers sell more
Whether you’re a newcomer to retail or you’re a veritable veteran, it can never hurt to swot up on the basics for a bit of a refreshers course. The Marketing Donut has condensed all you need to know about retailing into five perfectly manageable bullet points. The list includes familiar faves such as the four ‘P’s and being nice to customers or whatever. Definitely worth a quick read-through if you’re a retailer who wants to know how to retail good.
The millennials have been the target of a barrage of advertising over the last two decades in the hopes of tiding over the materialistic new kids on the block. However, now that the millennials are aging gracefully into the ripe old demographic of 20-37 year olds, it’s about time for marketers to start shifting their attention to our new and shiny batch of impressionable youths: Generation Z. While only having been born in 1995 or later, these up-and-comers have already established new ideologies and media consumption patterns totally different to their predecessors.
Marketo have compiled a very useful infographic breaking down the characteristics of this new Gen Z which will prove to be vital for any retailer looking to appeal to this new audience. Know your enemy and all that, right? However bear in mid that all of the figures cited in the graph pertain to American Gen Z kids, but it’s still a fairly good stab at what Irish kids are doing nowadays too.
Wikihow is a pretty wonderful resource on most everything you’re gonna have to face in life, including your business. This particularly excellent article on upselling is a really handy guide on making a closer connection with your customer and convincing them to get more bang out of their buck by splurging on a few more items. All the while the guide is illustrated with an anime-esque young woman staring sultrily and directly into the camera with a fairly distressing number of close-ups dedicated to her hands – it’s a win-win all around, honestly.
Here’s a handy video on selling techniques from Evan Carmichael. This channel is packed with videos on tips for success and here we see an especially helpful rundown of three golden rules when it comes to convincing customers to buy what you’re selling. Running just under seven minutes, this video is definitely worth a watch!!